Enhancing Dhaka Metro Rail Usability: A Human-Computer Interaction Approach

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In the contemporary urban landscape, the significance of efficient and seamlessly integrated metro rail systems cannot be overstated. As urbanization accelerates, metropolitan areas face escalating challenges in managing transportation networks effectively. Recognizing the pivotal role that metro rail plays in mitigating traffic congestion, reducing environmental impact, and providing swift, reliable commuting options, there is a growing impetus to enhance the usability of these systems. The factors for constructing metro rail in Dhaka city were studied by Md. Saniul Alam (2010).

Amidst this context, the development and implementation of user-friendly applications emerge as pivotal components in optimizing the metro rail experience. The proliferation of smartphones and the digital era offer unprecedented opportunities to leverage technology for the betterment of public transportation. This research endeavors to delve into the intricacies of the Dhaka metro rail system, shedding light on current usability challenges and proposing a cutting-edge mobile application to address these concerns.

The primary objective of this study is to accentuate the user experience within the Dhaka metro rail ecosystem. By employing fundamental principles of human-computer interaction (HCI), the research aims to craft a user-centric solution that not only streamlines daily commutes but also fosters a sense of convenience, accessibility, and efficiency for a diverse array of users. From regular commuters navigating the city’s bustling streets to tourists seeking efficient transportation options, and from business travelers requiring seamless journeys to elderly and disabled individuals in need of accessible features—the proposed application aspires to cater to the varied needs of Dhaka’s metro rail user base.

Emphasizing the centrality of user experience in the realm of metro rail operations, this introduction lays the groundwork for an in-depth exploration into the challenges faced by commuters and the potential for transformative improvements through the integration of innovative HCI principles. As urban transportation becomes increasingly intertwined with digital solutions, this research strives to contribute valuable insights and propose pragmatic solutions to elevate the Dhaka metro rail system into a model of efficiency, accessibility, and user satisfaction.

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Enhancing Safety and Communication in Power Distribution through a GIS-Based Solution: A Case Study of Dhaka City Power Distribution Company Call Center

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This content is presented for educational purposes only, and we do not assume responsibility for its application or use.

The efficient distribution of electricity is crucial for urban development and the well-being of communities. In the context of Dhaka City Power Distribution Company (DPDC), ensuring a seamless communication process between the call center and field personnel is imperative for both operational effectiveness and the safety of those working on the ground. This paper delves into the significance of an ethnographic study conducted at DPDC, emphasizing the unique contribution of Human-Computer Interaction (HCI) methodologies in addressing communication challenges within the power distribution landscape.

Notably, ethnographic observation, a method central to this study, is not yet a prevalent practice in the realm of utility management in Bangladesh. While traditional approaches to problem-solving have been the norm, the incorporation of ethnographic methods offers a deeper understanding of the intricacies involved in the power distribution process. By immersing ourselves in the daily operations of the DPDC call center, we unearthed critical issues that elude conventional analyses. Our research unveils a particular concern: miscommunication arising from naming problems in transformers, leading to potentially life-threatening situations for field personnel. Recognizing the dearth of ethnographic studies in Bangladesh’s utility sector, this research becomes pivotal in introducing a novel approach to problem-solving that considers not only technical intricacies but also the human factors influencing the system.

The introduction of Human-Computer Interaction (HCI) methodologies in this context signals a paradigm shift in how challenges are identified and solutions are devised. As we navigate through the findings of our ethnographic observations and the subsequent design and implementation of a Geographic Information System (GIS) app, the transformative potential of this research becomes apparent. It addresses a critical gap in the existing literature and offers a tangible solution to a problem that extends beyond mere technicalities, impacting the lives of those working in the field and the overall reliability of power distribution.

This study not only contributes to the advancement of utility management practices in Bangladesh but also serves as a testament to the broader applicability of HCI methodologies in addressing realworld challenges. By embracing ethnographic observation and HCI principles, we bridge the gap between theoretical understanding and practical implementation, ultimately paving the way for safer and more efficient power distribution systems.

Read the paper here.